Technology is changing the world around us – sometimes in subtle ways and sometimes in very dramatic ways. Consumer behavior is changing, companies are figuring out how to best use the latest technology to sell products and services and improve brand loyalty. It’s no different for nonprofits. Nonprofit Technology is causing an ongoing transformation in the nonprofit sector from the way supporters engage with their favorite nonprofits to the way nonprofit organizations fundraise, market and manage information. This will only continue to evolve in 2015. Think back even five years ago, ten years ago – how different is the nonprofit landscape now compared to then? It’s pretty dramatic. In 2015, tremendous opportunities exist for nonprofit organizations to use technology to deliver on their missions in a very effective and scalable way. Some of the nonprofit technology trends that will have the biggest impact on the nonprofit sector this year are:
Mobile will continue to be an essential part of how nonprofits engage with supporters and expand the reach of their staff. More than 48 percent of emails are now read on mobile devices. This means having a mobile-friendly approach to engaging donors has never been more important. Mobile devices are quickly becoming the platform of choice for computing and collaboration versus sitting behind a desk, and will change how organizations leverage data and drive mission delivery.
Data is the most valuable asset in any nonprofit organization. Consider how much additional web, social, and interaction data is now being gathered by charities. This ever increasing amount of data means nonprofits must shift from collecting to analyzing. Nonprofits will use this data to understand what communication channels are most effective, how to better fundraise (who to ask for how much), how to effectively facilitate events or peer-to-peer fundraise, how to increase recurring giving, etc. Understanding where other nonprofits are successful, how individuals respond to different communication (marketing) channels, and a supporter’s overall propensity and ability to give will be integrated into software to make it “smarter.” This will ultimately enable nonprofits to be much more successful.
Software will continue to shift away from the importance of the underlying technology to the quality of the user experience. Deep knowledge of how nonprofits need to run their business and the mission critical processes they depend on will trump the bits and bytes. As the switch to mobile devices for computing needs continues to gain momentum, solutions will be developed for mobile devices, tablets, and traditional desktops by default. Information and functionality will be available to users in any environment, without having to tab through monolithic apps, or going through training programs. And data will be shared among these apps. This will also accelerate a move away from on-premises installations of software to software-as-a-service/cloud-based implementations.
We’ve been talking about the cloud for a few years – and with good reason. Cloud provides a secure, highly available, managed, cheaper and less cumbersome environment for organizations. Nonprofits will continue to move to the cloud in 2014 as they acknowledge that they are not in the IT infrastructure business. There will be less need to maintain applications and data in-house when it’s far more cost effective, accessible and a higher quality of service via the cloud. The move to the cloud becomes even more critical when we consider the pervasive nature of mobile devices. The two environments were made for each other to share vast amounts of data and information from any place, any time in a simple way. Ultimately, the cloud can serve as a game changer for many nonprofits, providing access to a multitude of services that were otherwise too costly even three years ago.
Social networks are the communication channel of choice for the emerging generations and will become more pervasive for business and personal use. Networks such as Facebook, LinkedIn and Twitter provide access to networks of potential donors, volunteers, members, alumni, patrons, supporters, etc. Applications will more seamlessly integrate with social networks and enable peer-to-peer and direct communication with constituents. The benefits and options for leveraging this integration are limitless. So there you have it – the trends that will have the biggest impact on nonprofits in 2014. The organizations that understand and embrace these changes will be best positioned to succeed for the foreseeable future.